FAQs

My physician recommended a Ferndale Healthcare® product for me and I have questions about how to use it. Who should I contact?

Please refer to the label or package insert for directions on how to use the product. If you have further questions, please contact your physician or our customer service department at (877) 352-6295.


Where can I find your over-the-counter products?

DerMend Moisturizing Bruise Formula is available at: http://dermend.com/where-to-buy/
Heliocare is available at: http://heliocare.com/buy/
RectiCare is available at: http://recticare.com/where-to-buy/overview

By requesting it from a local pharmacist. If the product is not in stock, it may be ordered and will be available for you within 24 hours


 How do I report a complaint or an adverse event with a Ferndale Healthcare® product?

If you have a complaint or need to report an adverse event associated with one of our products, please call 1.800.621.6003 extension 484 or complete the complaint or adverse event form.